Refund policy

Returns

**Eligible items may be returned for store credit in the form of a Kleauxnique e-gift card ONLY...NO REFUNDS!**
Returns must be shipped within 3 days of the delivery date. Your e-gift card will be issued to the email on file, once your order is received and processed. The store credit amount is your sub-total and will not include shipping costs. The customer is responsible for all return shipping costs. Kleauxnique reserves the right to refuse any return if the item appears damaged, worn, returned after the 3rd day or is a final sale item. 
 
Returns for store CREDIT MUST MEET THESE REQUIREMENTS:
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
 
2. Merchandise must have all tags, including any hang tags attached.
3. ALL items marked "Final Sale, Sale, Formal Dresses, Bodysuits, Leggings and Accessories" CANNOT be returned.
4. Items purchased using any discount code or during a sale period are FINAL SALE AND NON-RETURNABLE.
 
5. We reserve the right to refuse any exchange that does not meet our requirements. This includes any signs of wear, the smell of fragrances and smoke.
 
6. The customer is responsible for shipping fees to return the order back to
Kleauxnique Boutique
125 Matilda Dr.
Huntsville, AL 35811
 
7. Shipping fees are non-refundable.
 
8. Kleauxnique diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Returned items will be inspected, and if the item doesn't match the original condition, the buyer will not receive a store credit.


Additional non-returnable items:
- Gift cards

Order Cancellation

Once an order has been placed, it cannot be cancelled. Discount codes cannot be manually applied to an order. Please read all descriptions and check your order before submitting. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be emailed to you. 

Exchanges (if applicable), Damaged, Defective, Incorrect, or Missing Items  
We only replace items if they are defective or damaged. Upon receiving your order, please thoroughly check your items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: Please take a photo of the item that clearly displays the damage within 2 days of delivery and send us an email at kleauxniqueboutique@kleauxnique.com. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome. 

Shipping

We ship via UPS and USPS Priority Mail. All orders will be processed and shipped within 48 business hours. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless you have received a damaged item and would like to return it. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.